Executive Assistant to CEO

SwiftWall

At SwiftWall, I blend executive support with process improvement and people operations.

• Manage hiring logistics, onboarding, and offboarding, reducing administrative gaps by 60% and improving employee readiness.
• Identify workflow gaps and lead continuous improvement efforts that enhance team productivity and alignment.
• Implemented a centralized document management system, resulting in a 15% reduction in time spent locating critical information.
• Coordinate cross-functional communication and maintain process documentation to keep projects and people aligned.

Senior Business Process Specialist

Dow Chemical

I served as a bridge between business needs, systems, and people.

• Led cross-functional teams to re-engineer core business processes, reducing operational costs and improving efficiency.
• Analyzed existing processes to identify bottlenecks and opportunities for automation.
• Achieved a 15% reduction in process cycle time through automated workflow solutions.

Customer Service Specialist

Dow Chemical

This role sharpened my ability to balance metrics, empathy, and execution.

• Resolved customer inquiries and technical issues across multiple channels, consistently exceeding SLAs.
• Reduced manual follow-ups by 35% through streamlined communication and efficient problem-solving

Pricing/Rebate Coordinator

Dow Chemical

Here, I learned how much impact the right system and the right data can have on a business.

• Delivered $60K+ in savings by resolving complex rebate and pricing issues.
• Reduced monthly rebate processing time by 90%+ through automation and process optimization.
• Managed the Customer Unit Pricing System (CUPS), ensuring data accuracy for sales and finance